Work With Us

DTC Shopify Brands

World-Class,

Lifetime Value Agency

World-Class,Lifetime Value Agency

Duh is your full service retention partner. We build reliable revenue into growing consumer brands with Email & SMS, Loyalty programs, Offer Testing, and more.

Duh is your full service retention partner. We build reliable revenue into growing consumer brands with Email & SMS, Loyalty programs, Offer Testing, and more.

We maximize the value of every eyeball that hits your website.

We maximize the value of every eyeball that hits your website.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

Email & SMS Marketing

Our team creates a seamless journey for nurturing window shoppers & re-engaging one-time customers. A full-time copywriter, designer, Klaviyo specialist & Retention strategist that will build your brand a perfect lifecycle program.

0

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total emails delivered

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in email revenue generated

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new-new emails captured

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average 6 month LTV increase

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total emails delivered

$

0

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in email revenue generated

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new-new emails captured

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%

average 6 month LTV increase

We build reliable, incremental value behind the scenes.

We build reliable, incremental value behind the scenes.

Buffy

Increased email revenue by 126% in under 30 Days

Buffy

Increased email revenue by 126% in under 30 Days

Buffy

Increased email revenue by 126% in under 30 Days

Aria Lattner

Tested a 36% higher converting acquisition offer

Aria Lattner

Tested a 36% higher converting acquisition offer

Aria Lattner

Tested a 36% higher converting acquisition offer

Yokkao

Doubled net-new email list growth in 45 Days

Yokkao

Doubled net-new email list growth in 45 Days

Yokkao

Doubled net-new email list growth in 45 Days

DesignComfort

Increased average Customer Value by 180%

DesignComfort

Increased average Customer Value by 180%

DesignComfort

Increased average Customer Value by 180%

Ando

Developed Core Flow strategy & sold out the 1st P.O.

Ando

Developed Core Flow strategy & sold out the 1st P.O.

Ando

Developed Core Flow strategy & sold out the 1st P.O.

Own Boss Supply

Boosted YoY email revenue by 51% in the first 30 Days

Own Boss Supply

Boosted YoY email revenue by 51% in the first 30 Days

Own Boss Supply

Boosted YoY email revenue by 51% in the first 30 Days

“As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations. Duh Retention has been different - practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula.

Buffy • Leo Wang, CEO

“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.

If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”

Ando • Peter Czepiga, Founder

“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.

If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”

Arie Lattner • Mariko Lattner, CEO

“As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations. Duh Retention has been different - practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula.

Buffy • Leo Wang, CEO

“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.

If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”

Ando • Peter Czepiga, Founder

“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.

If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”

Arie Lattner • Mariko Lattner, CEO

“As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations. Duh Retention has been different - practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula.

Buffy • Leo Wang, CEO

“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.

If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”

Ando • Peter Czepiga, Founder

“Duh Retention’s true value comes from how they approach Retention marketing. No buzzwords, no fancy/complicated strategies… They’re straight shooters who know how to increase the value of your customers. The Duh team is thoughtful & reliably execute on what they say they’re going to do – I never have to second guess them.

If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”

Arie Lattner • Mariko Lattner, CEO

Creative that’s designed for conversion & consistency

Popups

Emails

SMS

Direct Mail

Email list growth

Offer Testing

Seasonal Designs

A/B Experiments

Creative that’s designed for conversion & consistency

Popups

Emails

SMS

Direct Mail

Email list growth

Offer Testing

Seasonal Designs

A/B Experiments

Creative that’s designed

for conversion &

consistency

Popups

Emails

SMS

Direct Mail

Email list growth

Offer Testing

Seasonal Designs

A/B Experiments

The Day-to-Day

The Day-to-Day

The Day-to-Day

A peak behind the curtain. The real inputs that lead to a frictionless path towards engaging, nurturing & retaining customers.

A peak behind the curtain. The real inputs that lead to a frictionless path towards engaging, nurturing & retaining customers.

A peak behind the curtain. The real inputs that lead to a frictionless path towards engaging, nurturing & retaining customers.

offer testing

offer testing

Strategy

Strategy

Calendar prep

Calendar prep

list growth

list growth

deliverability

deliverability

cohorting

cohorting

Copywriting

Copywriting

design

design

reporting

reporting

optimization

optimization

...and much more.

...and much more.

Why Work with Us

Why Work with Us

We’re not perfect. But there are a few things we do exceptionally well.

We’re not perfect. But there are a few things we do exceptionally well.

holistic strategy

Unlike most Retention marketers, we’re not siloed to email/SMS. With backgrounds in paid media, CRO, and brand building, we know what levers to pull on the retention side to drive business-wide results.

Lean & Long-term

We’re a lean team with a lean client-base... And we like it that way. We only partner with serious, growing brands who aren’t pressured to make shortsighted decisions. This ensures we can build you a world-class lifecycle program.

over 80+ emails sent

That’s a lot of reps with a lot of learnings. We’re solely focused on increasing the value of every customer that walks through your door. And we’ll do it in any – and every – way we know how.

The Questions

And, the answers

What does Duh actually do?

On average, how much do you charge?

How long are your service contracts?

How are your services structured?

What makes Duh different from other Email/SMS agencies?

What are your favorite kinds of brands to work with?

Do you have full case studies?

If we work together, what do you bring to the table?

Can Duh help grow my brand’s email/SMS list?

How does Duh increase the LTV of customers?

What does “Loyalty & Membership” really mean?

What does Duh actually do?

On average, how much do you charge?

How long are your service contracts?

How are your services structured?

What makes Duh different from other Email/SMS agencies?

What are your favorite kinds of brands to work with?

Do you have full case studies?

If we work together, what do you bring to the table?

Can Duh help grow my brand’s email/SMS list?

How does Duh increase the LTV of customers?

What does “Loyalty & Membership” really mean?

The Questions

And, the answers

What does Duh actually do?

On average, how much do you charge?

How long are your service contracts?

How are your services structured?

What makes Duh different from other Email/SMS agencies?

What are your favorite kinds of brands to work with?

Do you have full case studies?

If we work together, what do you bring to the table?

Can Duh help grow my brand’s email/SMS list?

How does Duh increase the LTV of customers?

What does “Loyalty & Membership” really mean?