Your LTV-driven customer retention partner
Your LTV-driven retention partner
Executing world-class Email, SMS, and Direct Mail programs to drive maximum revenue from your owned channels.
Total emails delivered
Total emails delivered
Avg 6 month LTV increase
Avg 6 month LTV increase
In email revenue generated
In email revenue generated
We build & manage profitable customer journeys for 8/9-figure 
brands
We build & manage profitable customer journeys for 8/9-figure brands
We build & manage profitable customer journeys for 8/9-figure brands
Acquiring new customers is 10x more expensive than retaining existing ones… Do the math, see for yourself.
Acquiring new customers is 10x more expensive than retaining existing ones… Do the math, see for yourself.
Acquiring new customers is 10x more expensive than retaining existing ones… Do the math, see for yourself.
At Duh, we focus on maximizing customer lifetime value by expanding the lifecycle of every product you ever release.
Over 45+ amazing brands
Why Leading Brands Trust Us 
That’s an easy one. Our #1 priority is building the most reliably profitable marketing channel for your brand. We speak in plain English, roll up our sleeves, and focus on profit over everything.
We’re Retention experts who obsess over your customers as much as you do. If that’s not why brands trust us, then we have no clue.
Over 45+ amazing brands
Why Leading Brands Trust Us
That’s an easy one. Our #1 priority is building the most reliably profitable marketing channel for your brand. We speak in plain English, roll up our sleeves, and focus on profit over everything.
We’re Retention experts who obsess over your customers as much as you do. If that’s not why brands trust us, then we have no clue.
Over 45+ amazing brands
Why Leading Brands Trust Us
That’s an easy one. Our #1 priority is building the most reliably profitable marketing channel for your brand. We speak in plain English, roll up our sleeves, and focus on profit over everything.
We’re Retention experts who obsess over your customers as much as you do. If that’s not why brands trust us, then we have no clue.
Our Services
Our Services
Our Services
How we maximize the value of every customer that touches your brand
Lifecycle Consulting
Direct access to out Lifecycle team. Tap on our shoulder whenever you need audits, internal trainings, or retention program revamps.
Retention Roadmap Audit
Dedicated Strategist
Tech Stack Optimization
Advanced Reporting
Send Efficiency Analysis
Priority Slack Channel
Lifecycle Consulting
Direct access to out Lifecycle team. Tap on our shoulder whenever you need audits, internal trainings, or retention program revamps.
Retention Roadmap Audit
Dedicated Strategist
Tech Stack Optimization
Advanced Reporting
Send Efficiency Analysis
Priority Slack Channel
Lifecycle Consulting
Direct access to out Lifecycle team. Tap on our shoulder whenever you need audits, internal trainings, or retention program revamps.
Retention Roadmap Audit
Dedicated Strategist
Tech Stack Optimization
Advanced Reporting
Send Efficiency Analysis
Priority Slack Channel
Lifecycle Consulting
Direct access to out Lifecycle team. Tap on our shoulder whenever you need audits, internal trainings, or retention program revamps.
Retention Roadmap Audit
Dedicated Strategist
Tech Stack Optimization
Advanced Reporting
Send Efficiency Analysis
Priority Slack Channel
Email, SMS & Push
A dedicated 5-person Retention team. Our goal is maximizing owned-channel revenue without ruining the customer’s experience.
Monthly Calendar Creation
x24+ Campaigns/Month
Popup Testing
Unlimited SMS
Flow Optimizations
Deliverability Monitoring
Email, SMS & Push
A dedicated 5-person Retention team. Our goal is maximizing owned-channel revenue without ruining the customer’s experience.
Monthly Calendar Creation
x24+ Campaigns/Month
Popup Testing
Unlimited SMS
Flow Optimizations
Deliverability Monitoring
Email, SMS & Push
A dedicated 5-person Retention team. Our goal is maximizing owned-channel revenue without ruining the customer’s experience.
Monthly Calendar Creation
x24+ Campaigns/Month
Popup Testing
Unlimited SMS
Flow Optimizations
Deliverability Monitoring
Email, SMS & Push
A dedicated 5-person Retention team. Our goal is maximizing owned-channel revenue without ruining the customer’s experience.
Monthly Calendar Creation
x24+ Campaigns/Month
Popup Testing
Unlimited SMS
Flow Optimizations
Deliverability Monitoring
Direct Mail
Offline marketing to the max. Re-engage prospects & re-activate lost customers in the most untapped form of lifecycle marketing.
Subscriber Reactivations
"Trust" Welcome Onboarding
Anonymous Site Match
Winback & Sunset Campaigns
VIP Product Drops
Cold Doorstep Acquisition
Direct Mail
Offline marketing to the max. Re-engage prospects & re-activate lost customers in the most untapped form of lifecycle marketing.
Subscriber Reactivations
"Trust" Welcome Onboarding
Anonymous Site Match
Winback & Sunset Campaigns
VIP Product Drops
Cold Doorstep Acquisition
Direct Mail
Offline marketing to the max. Re-engage prospects & re-activate lost customers in the most untapped form of lifecycle marketing.
Subscriber Reactivations
"Trust" Welcome Onboarding
Anonymous Site Match
Winback & Sunset Campaigns
VIP Product Drops
Cold Doorstep Acquisition
Direct Mail
Offline marketing to the max. Re-engage prospects & re-activate lost customers in the most untapped form of lifecycle marketing.
Subscriber Reactivations
"Trust" Welcome Onboarding
Anonymous Site Match
Winback & Sunset Campaigns
VIP Product Drops
Cold Doorstep Acquisition
Loyalty
A true incentive program. Generate incremental, long-term value through strategically rewarding loyal customers.
RFM Analysis
Program Development
Loyalty Landing Page
Loyalty Onboarding Flow
"Surprise & Delights"
Member-Only Events
Loyalty
A true incentive program. Generate incremental, long-term value through strategically rewarding loyal customers.
RFM Analysis
Program Development
Loyalty Landing Page
Loyalty Onboarding Flow
"Surprise & Delights"
Member-Only Events
Loyalty
A true incentive program. Generate incremental, long-term value through strategically rewarding loyal customers.
RFM Analysis
Program Development
Loyalty Landing Page
Loyalty Onboarding Flow
"Surprise & Delights"
Member-Only Events
Loyalty
A true incentive program. Generate incremental, long-term value through strategically rewarding loyal customers.
RFM Analysis
Program Development
Loyalty Landing Page
Loyalty Onboarding Flow
"Surprise & Delights"
Member-Only Events
Subscription
The ultimate recurring business. We help you test ridiculously compelling offer stacks while pushing down churn, month-over-month.
Competitor Pricing Analysis
Offer Ideation & Bonus Stacking
Subscription Flow Buildout
Branded Reminder Flows
CVR Optimization Audit
Offer Ideation & Bonus Stacking
Subscription
The ultimate recurring business. We help you test ridiculously compelling offer stacks while pushing down churn, month-over-month.
Competitor Pricing Analysis
Offer Ideation & Bonus Stacking
Subscription Flow Buildout
Branded Reminder Flows
CVR Optimization Audit
Offer Ideation & Bonus Stacking
Subscription
The ultimate recurring business. We help you test ridiculously compelling offer stacks while pushing down churn, month-over-month.
Competitor Pricing Analysis
Offer Ideation & Bonus Stacking
Subscription Flow Buildout
Branded Reminder Flows
CVR Optimization Audit
Offer Ideation & Bonus Stacking
Subscription
The ultimate recurring business. We help you test ridiculously compelling offer stacks while pushing down churn, month-over-month.
Competitor Pricing Analysis
Offer Ideation & Bonus Stacking
Subscription Flow Buildout
Branded Reminder Flows
CVR Optimization Audit
Offer Ideation & Bonus Stacking
Case Studies
Case Studies
Case Studies
The real, unfiltered results you
can expect when partnering with us.
The real, unfiltered results you can expect when partnering with us.
Toys & Collectibles
50+ New Product Drops, Every Week
Partnering with over 1,000+ licensed IPs, Youtooz brings the internet’s most memorable moments to life. In the first 90 days, we launched 3 of their largest revenue generating Campaigns of the year.
2.35x
Avg Email Engagement
64%
YoY Email Revenue
Toys & Collectibles
50+ New Product Drops, Every Week
Partnering with over 1,000+ licensed IPs, Youtooz brings the internet’s most memorable moments to life. In the first 90 days, we launched 3 of their largest revenue generating Campaigns of the year.
2.35x
Avg Email Engagement
64%
YoY Email Revenue
Luxury Games & IP Partnerships
World-Class Magic, World-Class Retention
Theory11 creates the world’s greatest playing cards & games, partnering with the likes of Neil Patrick Harris, Zach King, and more. By bringing their brand’s magic to the inbox, we’ve increased their email Campaign engagement by 260%.
2X
First-Time PUR Revenue
165
Campaigns In 9 Months
Luxury Games & IP Partnerships
World-Class Magic, World-Class Retention
Theory11 creates the world’s greatest playing cards & games, partnering with the likes of Neil Patrick Harris, Zach King, and more. By bringing their brand’s magic to the inbox, we’ve increased their email Campaign engagement by 260%.
2X
First-Time PUR Revenue
165
Campaigns In 9 Months
Giveaway & Outdoor Gear
Reactivating Dead Customers Through Direct Mail
Own Boss Supply is a giveaway brand that empowers the blue collar community ($18 million+ in prizes to date). In their first Direct Mail campaign, we reactivated over 1,450 customers who hadn’t purchased in over 1 year.
9X
Avg Direct Mail ROAS
300K
SMS Numbers Captured
Giveaway & Outdoor Gear
Reactivating Dead Customers Through Direct Mail
Own Boss Supply is a giveaway brand that empowers the blue collar community ($18 million+ in prizes to date). In their first Direct Mail campaign, we reactivated over 1,450 customers who hadn’t purchased in over 1 year.
9X
Avg Direct Mail ROAS
300K
SMS Numbers Captured
Toys & Collectibles
50+ New Product Drops, Every Week
Partnering with over 1,000+ licensed IPs, Youtooz brings the internet’s most memorable moments to life. In the first 90 days, we launched 3 of their largest revenue generating Campaigns of the year.
2.35x
Avg Email Engagement
64%
YoY Email Revenue
Luxury Games & IP Partnerships
World-Class Magic, World-Class Retention
Theory11 creates the world’s greatest playing cards & games, partnering with the likes of Neil Patrick Harris, Zach King, and more. By bringing their brand’s magic to the inbox, we’ve increased their email Campaign engagement by 260%.
2X
First-Time PUR Revenue
165
Campaigns In 9 Months
Giveaway & Outdoor Gear
Reactivating Dead Customers Through Direct Mail
Own Boss Supply is a giveaway brand that empowers the blue collar community ($18 million+ in prizes to date). In their first Direct Mail campaign, we reactivated over 1,450 customers who hadn’t purchased in over 1 year.
9X
Avg Direct Mail ROAS
300K
SMS Numbers Captured
Premium Homegoods
Capturing Lost Email Revenue
Buffy has transformed the lives of 1 Million+ sleepers with an award-winning range of petroleum-free bedding. In the first 30 days, we increased email revenue by 126% while simultaneously segmenting out dead subscribers.
85K
New Emails Captured
79%
In Bloated Email Sends
Sportswear & Lifestyle
Doubling Monthly Subscriber Growth
Yokkao is globally renowned for their Bangkok-crafted Muay Thai gear, partnering with legendary icons like AKA, Superlek, and Wiz Khalifa. In the first 45 days, we 2X’d monthly Email & SMS subscriber growth.
85K
New Emails Captured
190%
Avg Email Engagement
Premium Athleisure
Building Incrementally Valuable Loyalty
Actively Black celebrates the most prolific Black icons in history through their premium apparel, partnering with Marvel, Disney, and more. In the first 90 days of launch, we activated over 3,000 new Loyalty customer accounts.
3.35K
Activate Loyalty Accounts
153%
YoY Email Revenue
Toys & Collectibles
50+ New Product Drops, Every Week
Partnering with over 1,000+ licensed IPs, Youtooz brings the internet’s most memorable moments to life. In the first 90 days, we launched 3 of their largest revenue generating Campaigns of the year.
2.35x
Avg Email Engagement
64%
YoY Email Revenue
Luxury Games & IP Partnerships
World-Class Magic, World-Class Retention
Theory11 creates the world’s greatest playing cards & games, partnering with the likes of Neil Patrick Harris, Zach King, and more. By bringing their brand’s magic to the inbox, we’ve increased their email Campaign engagement by 260%.
2X
First-Time PUR Revenue
165
Campaigns In 9 Months
Giveaway & Outdoor Gear
Reactivating Dead Customers Through Direct Mail
Own Boss Supply is a giveaway brand that empowers the blue collar community ($18 million+ in prizes to date). In their first Direct Mail campaign, we reactivated over 1,450 customers who hadn’t purchased in over 1 year.
9X
Avg Direct Mail ROAS
300K
SMS Numbers Captured
Premium Homegoods
Capturing Lost Email Revenue
Buffy has transformed the lives of 1 Million+ sleepers with an award-winning range of petroleum-free bedding. In the first 30 days, we increased email revenue by 126% while simultaneously segmenting out dead subscribers.
85K
New Emails Captured
79%
In Bloated Email Sends
Sportswear & Lifestyle
Doubling Monthly Subscriber Growth
Yokkao is globally renowned for their Bangkok-crafted Muay Thai gear, partnering with legendary icons like AKA, Superlek, and Wiz Khalifa. In the first 45 days, we 2X’d monthly Email & SMS subscriber growth.
85K
New Emails Captured
190%
Avg Email Engagement
Premium Athleisure
Building Incrementally Valuable Loyalty
Actively Black celebrates the most prolific Black icons in history through their premium apparel, partnering with Marvel, Disney, and more. In the first 90 days of launch, we activated over 3,000 new Loyalty customer accounts.
3.35K
Activate Loyalty Accounts
153%
YoY Email Revenue
Premium Homegoods
Capturing Lost Email Revenue
Buffy has transformed the lives of 1 Million+ sleepers with an award-winning range of petroleum-free bedding. In the first 30 days, we increased email revenue by 126% while simultaneously segmenting out dead subscribers.
85K
New Emails Captured
79%
In Bloated Email Sends
Premium Homegoods
Capturing Lost Email Revenue
Buffy has transformed the lives of 1 Million+ sleepers with an award-winning range of petroleum-free bedding. In the first 30 days, we increased email revenue by 126% while simultaneously segmenting out dead subscribers.
85K
New Emails Captured
79%
In Bloated Email Sends
Sportswear & Lifestyle
Doubling Monthly Subscriber Growth
Yokkao is globally renowned for their Bangkok-crafted Muay Thai gear, partnering with legendary icons like AKA, Superlek, and Wiz Khalifa. In the first 45 days, we 2X’d monthly Email & SMS subscriber growth.
85K
New Emails Captured
190%
Avg Email Engagement
Sportswear & Lifestyle
Doubling Monthly Subscriber Growth
Yokkao is globally renowned for their Bangkok-crafted Muay Thai gear, partnering with legendary icons like AKA, Superlek, and Wiz Khalifa. In the first 45 days, we 2X’d monthly Email & SMS subscriber growth.
85K
New Emails Captured
190%
Avg Email Engagement
Premium Athleisure
Building Incrementally Valuable Loyalty
Actively Black celebrates the most prolific Black icons in history through their premium apparel, partnering with Marvel, Disney, and more. In the first 90 days of launch, we activated over 3,000 new Loyalty customer accounts.
3.35K
Activate Loyalty Accounts
153%
YoY Email Revenue
Premium Athleisure
Building Incrementally Valuable Loyalty
Actively Black celebrates the most prolific Black icons in history through their premium apparel, partnering with Marvel, Disney, and more. In the first 90 days of launch, we activated over 3,000 new Loyalty customer accounts.
3.35K
Activate Loyalty Accounts
153%
YoY Email Revenue
Ready To Dial In Retention?
Ready To Dial In Retention?
Meet with our team & know if we’re a good fit in under 15-minutes
Meet with our team & know if we’re a good fit in under 15-minutes
Benefits Beyond Revenue
Benefits Beyond Revenue
Benefits Beyond Revenue
Every moment, maximized
Every moment, maximized
Every moment, maximized
We ruthlessly optimize every touchpoint of your customer journey
Land In More Inboxes
Ensuring every email sent has the best chance at reaching the Primary tab
Affinity Cohorts
Pushing the right products, to the right people, at the right time.
Richer, Actionable Data
In-depth reporting that empowers week-over-week execution
Faster List Growth
Testing new welcome offers to skyrocket email & SMS list growth
More Customer Reviews
Building a flywheel for collecting high quality UGC and customer reviews
Affiliate Program
Leveraging happy customers into a word-of-mouth army
And, the tools we use to do it
And, the tools we use to do it
Testimonials
Testimonials
Testimonials
Testimonials
Client 
Testimonials
Client Testimonials
Client Testimonials
Client Testimonials
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
FREE Retention Audit
FREE Retention Audit
FREE Retention Audit
FREE Retention Audit
Let’s Scale Up Email, SMS, and Direct Mail
Book a call now & get a Free Retention Audit ($2,500 value). We’ll know within 15-minutes under the hood if we’re the right team for you.
More Info
More Info
More Info
More Info
Frequently Asked 
Questions
Frequently Asked Questions?
Frequently Asked Questions?
Frequently Asked Questions
We’re a marketing agency that works solely with Shopify e-commerce brands. We handle both strategy & day-to-day execution for your brand’s Email/SMS marketing, growing your email list, and ultimately figuring out ways to improve the lifetime value of your customers.
We offer both one-time projects & ongoing retainer services
One-time projects start at $2,500 while retainers run between $5,000 and $12,000 per month. For ongoing services, we don’t take on any brand doing less than $200,000/mo in Shopify revenue.
Our initial onboarding period is 3 months. After that, we fight to earn the right to be your Retention partner with month-to-month rolling service. If you decide we’re a good long-term fit, we give generous discounts for 3, 6, and 12-month agreements.
Most agencies try to sell you on “killer copy & stellar email design”... Both are obviously important, but not an end all be all. These are tactics, not strategies. At Duh, we create world-class lifecycle programs. We leverage the treasure trove of both strategies & tactics we’ve built up over the years to create reliably profitable marketing channels.
We bring a level of strategic breadth & tactical depth on all things customer retention. Every brand we work with is assigned a Retention Strategist, Retention Email Specialist, Lead Designer, Email Designer, and Copywriter.
Lifetime value is a pretty fluffy term. At our core, we do anything (and everything) we can to convert more window shoppers into customers & increase the value they spend with your brand over time. Whether it’s exclusive product drops, moving dead/slow-moving stock in targeted campaigns, or tracking monthly Cohorts – Our Northstar is getting your customers to spend more, more often.
We’re a marketing agency that works solely with Shopify e-commerce brands. We handle both strategy & day-to-day execution for your brand’s Email/SMS marketing, growing your email list, and ultimately figuring out ways to improve the lifetime value of your customers.
We offer both one-time projects & ongoing retainer services
One-time projects start at $2,500 while retainers run between $5,000 and $12,000 per month. For ongoing services, we don’t take on any brand doing less than $200,000/mo in Shopify revenue.
Our initial onboarding period is 3 months. After that, we fight to earn the right to be your Retention partner with month-to-month rolling service. If you decide we’re a good long-term fit, we give generous discounts for 3, 6, and 12-month agreements.
Most agencies try to sell you on “killer copy & stellar email design”... Both are obviously important, but not an end all be all. These are tactics, not strategies. At Duh, we create world-class lifecycle programs. We leverage the treasure trove of both strategies & tactics we’ve built up over the years to create reliably profitable marketing channels.
We bring a level of strategic breadth & tactical depth on all things customer retention. Every brand we work with is assigned a Retention Strategist, Retention Email Specialist, Lead Designer, Email Designer, and Copywriter.
Lifetime value is a pretty fluffy term. At our core, we do anything (and everything) we can to convert more window shoppers into customers & increase the value they spend with your brand over time. Whether it’s exclusive product drops, moving dead/slow-moving stock in targeted campaigns, or tracking monthly Cohorts – Our Northstar is getting your customers to spend more, more often.
We’re a marketing agency that works solely with Shopify e-commerce brands. We handle both strategy & day-to-day execution for your brand’s Email/SMS marketing, growing your email list, and ultimately figuring out ways to improve the lifetime value of your customers.
We offer both one-time projects & ongoing retainer services
One-time projects start at $2,500 while retainers run between $5,000 and $12,000 per month. For ongoing services, we don’t take on any brand doing less than $200,000/mo in Shopify revenue.
Our initial onboarding period is 3 months. After that, we fight to earn the right to be your Retention partner with month-to-month rolling service. If you decide we’re a good long-term fit, we give generous discounts for 3, 6, and 12-month agreements.
Most agencies try to sell you on “killer copy & stellar email design”... Both are obviously important, but not an end all be all. These are tactics, not strategies. At Duh, we create world-class lifecycle programs. We leverage the treasure trove of both strategies & tactics we’ve built up over the years to create reliably profitable marketing channels.
We bring a level of strategic breadth & tactical depth on all things customer retention. Every brand we work with is assigned a Retention Strategist, Retention Email Specialist, Lead Designer, Email Designer, and Copywriter.
Lifetime value is a pretty fluffy term. At our core, we do anything (and everything) we can to convert more window shoppers into customers & increase the value they spend with your brand over time. Whether it’s exclusive product drops, moving dead/slow-moving stock in targeted campaigns, or tracking monthly Cohorts – Our Northstar is getting your customers to spend more, more often.
Social Media
Contact Us
Noah Haynes
Founder of Duh
©2025 Duh Retention. All rights reserved.
Terms of Services
Privacy Policy
Cookies Policy
Scroll all the way down & still not convinced?
We don’t bite... Promise. If you’re even 1% interested in what we do, book a call now and let's chat.
Social Media
Contact Us
Noah Haynes
Founder of Duh
©2025 Duh Retention. All rights reserved.
Terms of Services
Privacy Policy
Cookies Policy
Scroll all the way down & still not convinced?
We don’t bite... Promise. If you’re even 1% interested in what we do, book a call now and let's chat.
Social Media
Contact Us
Noah Haynes
Founder of Duh
©2025 Duh Retention. All rights reserved.
Terms of Services
Privacy Policy
Cookies Policy
Scroll all the way down & still not convinced?
We don’t bite... Promise. If you’re even 1% interested in what we do, book a call now and let's chat.