Let’s Chat
Let’s Chat
Let’s Chat
Scale Your Brand With Higher Value Customers
FREE Retention Audit
Book a call now & get a free Shopify/Klaviyo audit ($1,500 value)
This will not be a waste of time if you’re looking for:
A dedicated team of retention experts
Ways to evolve your lifecycle program
Immediate & long-term results
To qualify, your brand must:
Run on Shopify
Sell more than a single Hero SKU
Minimum of $200,000/month revenue
FREE Retention Audit
Book a call now & get a free Shopify/Klaviyo audit ($1,500 value)
This will not be a waste of time if you’re looking for:
A dedicated team of retention experts
Ways to evolve your lifecycle program
Immediate & long-term results
To qualify, your brand must:
Run on Shopify
Sell more than a single Hero SKU
Minimum of $200,000/month revenue
FREE Retention Audit
Book a call now & get a free Shopify/Klaviyo audit ($1,500 value)
This will not be a waste of time if you’re looking for:
A dedicated team of retention experts
Ways to evolve your lifecycle program
Immediate & long-term results
To qualify, your brand must:
Run on Shopify
Sell more than a single Hero SKU
Minimum of $200,000/month revenue
Get Started
Get Started
Get Started
What’s Happening Next?
Book A Call
We’ll take the time to understand your brand, your goals, and see where we can add the most value.
Conduct An Audit
We’ll dive into your brand and pinpoint gaps in your existing customer retention program
Build A Retention Roadmap
We’ll discuss our findings and present a 90 Day strategy roadmap
Partner Up (Or Part Ways)
We’ll make a final decision to see if we’re the right retention partners for your brand
Get Started
The real, unfiltered results you can expect when partnering with us
Book A Call
We’ll take the time to understand your brand, your goals, and see where we can add the most value.
Conduct An Audit
We’ll dive into your brand and pinpoint gaps in your existing customer retention program
Build A Retention Roadmap
We’ll discuss our findings and present a 90 Day strategy roadmap
Partner Up (Or Part Ways)
We’ll make a final decision to see if we’re the right retention partners for your brand
Testimonials
Testimonials
Testimonials
Testimonials
Client 
Testimonials
Client Testimonials
Client Testimonials
Client Testimonials
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
"As a founder, partnering with agencies has at times felt like one endless game of musical chairs. You end up cycling through many that don't meet your expectations.
Duh Retention has been different. They're practical, cost-effective, sound thought partners that adapt well to feedback. They've become an integral piece of our profitability formula."Leo Wang
CEO at buffy
"The team's strategic initiatives and introduction of new channels has brought in net new revenue and helped us reclaim customers in a very short period of time.
Working with Duh, we never have to think about our retention strategy, and still are fully aware of what’s going on. It’s a perfect balance."
Devin Santamaria
CMO at Own Boss Supply Co.
“Duh Retention’s true value comes from how they approach Retention marketing. They’re straight shooters who know how to increase the value of your customers.
I never have to second guess them. If you’re looking for Retention experts who drive real results then you’ve gotta work with them.”
Peter Czepiga
Founder of Ando Gummy
More Info
More Info
More Info
More Info
Frequently Asked 
Questions
Frequently Asked Questions
Frequently Asked Questions?
Frequently Asked Questions?
We’re a marketing agency that works solely with Shopify e-commerce brands. We handle both strategy & day-to-day execution for your brand’s Email/SMS marketing, growing your email list, and ultimately figuring out ways to improve the lifetime value of your customers.
We offer both one-time projects & ongoing retainer services
One-time projects start at $2,500 while retainers run between $5,000 and $12,000 per month. For ongoing services, we don’t take on any brand doing less than $200,000/mo in Shopify revenue.
Our initial onboarding period is 3 months. After that, we fight to earn the right to be your Retention partner with month-to-month rolling service. If you decide we’re a good long-term fit, we give generous discounts for 3, 6, and 12-month agreements.
Most agencies try to sell you on “killer copy & stellar email design”... Both are obviously important, but not an end all be all. These are tactics, not strategies. At Duh, we create world-class lifecycle programs. We leverage the treasure trove of both strategies & tactics we’ve built up over the years to create reliably profitable marketing channels.
We bring a level of strategic breadth & tactical depth on all things customer retention. Every brand we work with is assigned a Retention Strategist, Retention Specialist, Lead Designer, Email Designer, and Copywriter.
Lifetime value is a pretty fluffy term. At our core, we do anything (and everything) we can to convert more window shoppers into customers & increase the value they spend with your brand over time. Whether it’s exclusive product drops, moving dead/slow-moving stock in targeted campaigns, or tracking monthly Cohorts – Our Northstar is getting your customers to spend more, more often.
We’re a marketing agency that works solely with Shopify e-commerce brands. We handle both strategy & day-to-day execution for your brand’s Email/SMS marketing, growing your email list, and ultimately figuring out ways to improve the lifetime value of your customers.
We offer both one-time projects & ongoing retainer services
One-time projects start at $2,500 while retainers run between $5,000 and $12,000 per month. For ongoing services, we don’t take on any brand doing less than $200,000/mo in Shopify revenue.
Our initial onboarding period is 3 months. After that, we fight to earn the right to be your Retention partner with month-to-month rolling service. If you decide we’re a good long-term fit, we give generous discounts for 3, 6, and 12-month agreements.
Most agencies try to sell you on “killer copy & stellar email design”... Both are obviously important, but not an end all be all. These are tactics, not strategies. At Duh, we create world-class lifecycle programs. We leverage the treasure trove of both strategies & tactics we’ve built up over the years to create reliably profitable marketing channels.
We bring a level of strategic breadth & tactical depth on all things customer retention. Every brand we work with is assigned a Retention Strategist, Retention Specialist, Lead Designer, Email Designer, and Copywriter.
Lifetime value is a pretty fluffy term. At our core, we do anything (and everything) we can to convert more window shoppers into customers & increase the value they spend with your brand over time. Whether it’s exclusive product drops, moving dead/slow-moving stock in targeted campaigns, or tracking monthly Cohorts – Our Northstar is getting your customers to spend more, more often.
We’re a marketing agency that works solely with Shopify e-commerce brands. We handle both strategy & day-to-day execution for your brand’s Email/SMS marketing, growing your email list, and ultimately figuring out ways to improve the lifetime value of your customers.
We offer both one-time projects & ongoing retainer services
One-time projects start at $2,500 while retainers run between $5,000 and $12,000 per month. For ongoing services, we don’t take on any brand doing less than $200,000/mo in Shopify revenue.
Our initial onboarding period is 3 months. After that, we fight to earn the right to be your Retention partner with month-to-month rolling service. If you decide we’re a good long-term fit, we give generous discounts for 3, 6, and 12-month agreements.
Most agencies try to sell you on “killer copy & stellar email design”... Both are obviously important, but not an end all be all. These are tactics, not strategies. At Duh, we create world-class lifecycle programs. We leverage the treasure trove of both strategies & tactics we’ve built up over the years to create reliably profitable marketing channels.
We bring a level of strategic breadth & tactical depth on all things customer retention. Every brand we work with is assigned a Retention Strategist, Retention Specialist, Lead Designer, Email Designer, and Copywriter.
Lifetime value is a pretty fluffy term. At our core, we do anything (and everything) we can to convert more window shoppers into customers & increase the value they spend with your brand over time. Whether it’s exclusive product drops, moving dead/slow-moving stock in targeted campaigns, or tracking monthly Cohorts – Our Northstar is getting your customers to spend more, more often.
Social Media
Contact Us
Noah Haynes
Founder of Duh
©2025 Duh Retention. All rights reserved.
Scroll all the way down & still not convinced?
We don’t bite... Promise. If you’re even 1% interested in what we do, book a call now and let's chat.
Social Media
Contact Us
Noah Haynes
Founder of Duh
©2025 Duh Retention. All rights reserved.
Scroll all the way down & still not convinced?
We don’t bite... Promise. If you’re even 1% interested in what we do, book a call now and let's chat.
Social Media
Contact Us
Noah Haynes
Founder of Duh
©2025 Duh Retention. All rights reserved.
Scroll all the way down & still not convinced?
We don’t bite... Promise. If you’re even 1% interested in what we do, book a call now and let's chat.